Exchange / Refund Policy

 ** Please contact us ASAP, and WITHIN 24 hours of receipt [ of your order to your address ].**  This is in respect of Tarantula / invertebrate orders. In the unfortunate event that your invertebrate arrives dead, please contact us. A photo of the individual and the parcel with address is required please. A replacement or refund will be offered. If the same species is unavailable an alternative of equivalent value will be provided - if accepted by you (the customer). { All invertebrates are checked, feeding well, and will only be sent out when the temperature is suitable (for some species) - if the " by post " order method is chosen }. *Please contact us if you have any questions about your new pet.*